NextGames Terms & Conditions

These terms govern the use of nextgames.al and every purchase made on it. By creating an account or placing an order you accept these terms and the Refund Policy.

1. Who we are

NextGames is an online store for digital products (game keys, gift cards, top-ups and in-game credit) and a marketplace where verified users can sell game accounts and items/skins. Contact details are at the bottom of this page.

2. Your account

• You must be at least 18, or have the permission of a parent/legal guardian who supervises the purchase.
• The information you provide must be true. You are responsible for keeping your password safe; we recommend enabling two-step verification (2FA) or a passkey.
• One person may hold only one account. Accounts cannot be sold or transferred to someone else.
• Identity verification is required to buy game accounts and for digital purchases from a certain amount upwards (currently €150).

3. Products

• Keys, gift cards and top-ups are provided by third-party publishers or suppliers. Their use is also subject to the terms of the relevant platform (Steam, PlayStation, Xbox, Nintendo, Google Play, Apple, Garena, etc.).
• Each product page states the region, platform and value. Check them before buying: a product bought for another region or platform is not exchanged.
• Game names and logos belong to their owners. NextGames is not the publisher of the games.

4. Prices and payment

• Prices are shown in the site currency (e.g. EUR). When a discount applies, the discounted price is shown next to the previous price struck through. The final amount is the one shown at checkout, calculated by our server before payment.
• When you pay in another currency (e.g. ALL), the conversion uses the rate shown at checkout. Some payment methods may carry a fee, which is shown before you pay.
• For cash on delivery (COD), the product amount is rounded up as shown at checkout. The difference is credited to your NextGames Wallet once we have verified the payment. Shipping is shown separately.
• If a price is clearly wrong because of a technical or human error, we may cancel the order and return the amount paid.
• We do not store your card details; payments are processed by payment providers (e.g. POK Pay).

5. Delivery

• Digital codes appear in your NextGames account once the payment is confirmed. They stay hidden until you reveal them yourself.
• Top-ups are processed with the details you provide (player ID, server, etc.). Check them carefully: we are not responsible for wrong details.
• Some orders may need a manual check (e.g. COD or a security review) and can take longer.
• At checkout you agree that delivery starts immediately, so the right of withdrawal no longer applies once delivery has started (see the Refund Policy).

6. NextGames Wallet

The Wallet is your NextGames balance and is used for purchases on the site. It can be topped up with the available payment methods, or credited by refunds and COD differences. The balance is not a bank deposit and earns no interest. In case of misuse or suspected fraud, the Wallet may be frozen while we investigate.

7. Marketplace: game accounts and skins

• Sellers must be verified and may list only accounts or items they own and have the right to transfer. The description must be accurate. The Seller responsibilities also apply.
• The buyer's payment is held by NextGames until the buyer confirms receipt. After the review period, the money is released to the seller minus the stated commission.
• The buyer must check the account immediately and change its password and recovery details. Problems are reported with “Dispute” before confirming.
• Some publishers forbid selling or transferring accounts. Buyer and seller accept this risk. NextGames is not responsible for later actions by the publisher, such as bans or the account being recovered by its previous owner, except in cases of proven fraud by the seller.

8. Identity verification and your data

For security and fraud prevention we may ask for an ID document, a selfie and a short video. These are stored privately, are viewed only by an authorised administrator and are deleted according to our retention periods. The verification decision is made by a person, not automatically.

9. What is not allowed

• Fraud, using stolen cards or accounts, and unjustified chargebacks.
• Money laundering, bulk reselling without an agreement with us, or using the site for illegal activity.
• Attacks on the site, scanning, automated scraping, multiple accounts and abuse of discounts or promotions.
• Harassing staff or other users in chat or in support tickets.

In these cases we may suspend or close the account, cancel unfinished orders and notify the authorities.

10. Liability

We make every effort to keep the site running and the products valid. Our liability for an order is limited to the amount paid for that order. This does not apply where the law does not allow such a limit (e.g. damage caused intentionally or by gross negligence). We are not responsible for outages of third-party services (publishers, payment providers, couriers).

11. Changes to these terms

These terms may be updated. The update date is shown at the top of the page. Orders placed earlier are governed by the terms in force when the order was placed.

12. Governing law and disputes

These terms are governed by the laws of the Republic of Albania, including consumer-protection legislation. Please contact us first with a support ticket: we resolve most cases within a few days. If we cannot reach a solution, the courts of Albania have jurisdiction, without prejudice to your statutory rights as a consumer.